Product Quality Guarantee

At Soulaura Pilatees we strive to offer only the highest quality products on the market and to work with customers to ensure 100% satisfaction.

All items come with our 2 year manufacturer's warranty. 

What if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt.  If your item(s) do arrive damaged, please send photos to and we will process an immediate replacement or refund (usually within 1-2 business days)

Please note undamaged products may be subject to our return policy